Privacy, Data Collection and Usage Policy
Collection of Personal Information
We may collect, use, disclose, transfer and store any information you enter on our website or give us through various means, including but not limited to; telephone calls, emails, enquiries or bookings at our sales office, SMS, fax, post, and any platforms used by the Companies from time to time (collectively referred to as "Platforms").
The information which we collect includes information that can identify you ("Personal Data"), including, but not limited to, your name, date of birth, relationship status, interest and hobbies, education details, employment details, contact numbers, postal and email addresses, contact preferences, and, if you make a reservation with us, your credit card information. We may also request you to provide us with information on your travel preferences, the loyalty, frequent flyer and/or any programmes that we have in relationship with our partners, which you participate in, and feedback, testimonials, photographs and videos of the trip which you booked with us (together with the Personal Data collectively referred to as the "Personal Information").
When making a reservation with us on behalf of a travel partner, his/her personal information is required. Before providing their personal information to us, consent should be obtained from the relevant individual. Any request to view/change Personal their personal information provided in relation to the reservation can only be made through you or your account with us.
Marketing activities. We may request Personal Information relating to you through marketing activities such as lucky draws, research surveys or contests conducted by us. Participation in these activities is completely voluntary and you have a choice whether or not to provide the Personal Information we have requested through these activities. Personal Information collected through these activities will be used for the purposes of monitoring or improving the use and satisfaction of our services.
What your Personal Information is used for
The Companies use your Personal Information for the following purposes:
Credit Card Information. We use your credit card information for the purpose of completing the travel bookings which you make with us.
Direct Marketing. We want to make it easy for you to take advantage of travel-related opportunities with us. The Company also sends marketing messages to you through but not limited to email, these contain information with regards to promotions and/or travel-related information provided by The Company. You may opt-out of these mails and withdraw your consent for us to send marketing messages to you. These opt-outs are provided in the form of opt-out emails/links/forms which are provided in the emails. You can also withdraw your consent through email at email@example.com
While we respect your decision to opt out of receiving marketing information, you understand and accept that this may in some cases impact the availability of services and the quality of services that we may provide to you and may mean that the services provided to you (if possible at all) by us may not be customised for your use, may be less user-friendly and less efficient.
Who do we share your Personal Information with
We may share your Personal Information with the following third parties, some of whom may be located overseas, and a result, may require us to transfer your Personal Information overseas:
We may also disclose your Personal Information:
Retaining Personal Information
Security of our Personal Information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall-protected) servers. All electronic financial transactions entered into through our website will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
Terms Specific to Mobile Phone Devices
When you use a mobile device to access our mobile application or our website, we will collect, use, disclose, transfer and store Personal Information relating to you in the same way and for the same purposes as when you use a computer to access our website. We also collect, use, disclose, transfer and store the following additional information from your use of a mobile device to access our website, or our mobile application, in order to optimise our mobile application and website to minimise data usage.
We collect information on the areas of our website which you access through your mobile device, which allows us to refine the arrangement of our website content for compatibility with mobile devices. This information is collected anonymously and we cannot identify you from this.
Links to Third Party Websites
Our website may have hyperlinks to, and details of, third party websites that do not operates under this policy. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
We recommend that you examine the privacy statements of such third party websites to understand how they handle any information which they collect from you and contact its owner or operator if you have any questions or concerns about the third party website.
If you have any questions about our website, please email us at firstname.lastname@example.org
Accessing and Updating Personal Information
You can access and update the Personal Information which we hold about you. You can log into our portal to update your Personal Information or email us at email@example.com
Please let us know if the personal information that we hold about you needs to be corrected or updated.
Cookies and Other Technologies
Most browsers allow you to refuse to accept cookies; for example:
Blocking all cookies will have a negative impact upon the usability of many websites.If you block cookies, you will not be able to use all the features on our website. You can delete cookies already stored on your computer; for example:
We automatically collect some information about you and your computer when you visit our website, such as your IP address, web browser software (such as Internet Explorer, Firefox or Chrome), referring websites, and information about your online activities on our website, such as information viewed and purchases made. One of our goals in collecting this automatic information is to help customise your user experience.
Our website may also use web beacons (also known as clear gifs or pixel tags), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a web page. We use web beacons to monitor the traffic patterns of users from one page within our website to another, to deliver or communicate with cookies, to understand whether you have come to our website from an online advertisement displayed on a third-party website, and to improve website performance. We may also allow our third-party vendors to use web beacons to help us understand which emails have been opened by recipients and to track the visitor traffic and actions on our website. This helps us to measure the effectiveness of our content and other offerings.